FAQ

If your activation link does not work, it may be because it has been too long before you have clicked on it and it therefore has expired. Just contact us and we will active your account. If you have not received any activation link it may have ended up in your junk mail or spam – Try checking here.

Yes! You can bid on all our auctions, whether you bid as a private person or as a company. However, if you bid as a company, we still need your name in case we need to contact you.

All customers must be registered and logged in when bidding on the items on auction. Before placing your first bid please check the box with terms and conditions. It is important that you read them through before bidding.

It is possible to cancel a bid. This must be done by phone to Auktionshuset dab before the end of the auction. 
You cannot cancel the bid yourself. 

When you see an (A) in the bid history, it means that another bidder has placed a max bid and the system will place an automatic bid (A) for this bidder. This (A) will continue to outbid you until the other bidder's max bid is reached. 

You select the maximum amount you want to bid in the drop-down menu. It also means that you only need to place one bid per item. After this our system will start bidding for you, but only if your bid is outbid and only until your max bid has been reached. Out system will never bid above your max bid. The idea is that you do not have to keep an eye on the auction just before it expires. It also means that you as a winning bidder does not have to pay your max bid for the item. You will only get the winning bid on the next bid range. The bids are made with reasonable intervals, depending on how high the bids are.

You can always raise your max bid, but it is not possible to lower it once the bid has been placed. If two customers place the same max bid on an item, the person who first placed the bid will win the item. Both bids will appear in the bid history and the decisive factor will be the time the bid has been placed.

Reserve prices are the MINIMUM price the seller will sell the item for. If you bid on an item with a reserve price and you bid below the reserve price, you will see a message on your PC, tablet or smartphone screen that the bid has been registered, but that the reserve price has not been reached. In addition, your bid will also be visible in red, indicating that you have either been outbid or that the reserve price has not been reached.

When you have the highest bid on an item, you will see the bid in green. You will also receive a confirmation email. If you bid on an item that already has a higher max bid, your bid will be in red, and you will see a text stating that you have been outbid by autobid. From here you can choose to bid again or close the info box.

On the lot overview on the website, it will look like this:

Green bid = You have the highest bid

Red bid = You have been outbid or the reserve price has not been reached

Black bid = You have not bid on the item or you have been outbid by autobid

All auctions are indicted with the time the first item on the auction expires. You can see when it expires under each item. They do not expire at the same time. It takes 30 seconds from item number one expires to item number two expires. The same thing happens from item number two to item number three. For example, item number 60 expires 30 minutes after item number one. If a bid is placed within the last three minutes of the auction’s expiry time this will be extended by three minutes again. It will continue to do so until no more bids are being placed within the last three minutes.

The catalog is the list all the auction items are on, so when you click on an auction and you see the list of items, you have entered the catalog.

We make the catalogs and descriptions for each item to the best of our ability. We reserve the right to make any errors and omissions in the catalog and we reserve the right to correct it on an ongoing basis. If you have any questions about the catalog or items in it, you are welcome to contact us at mail@auktionshuset.dk

If you have won an item shortly after you will receive an e-mail. The e-mail will tell you which item you have won and at what price. Only when the entire auction is completed you will receive a new e-amil in which you find your order confirmation. It is attached as a pdf and all the items you have won on a specific auction will be stated here.

Once you have received the order confirmation, you can pay via bank transfer or via Mobilepay. Please make sure we have received your payment the day before the first collection day.

If you have paid your order confirmation but have not yet received any invoice, this may be due to the following:

• Payments are manually being registered three times a day; morning, noon, and afternoon. Maybe your payment has landed in our bank in between?
• It may take a few days before we receive your payment. Weekends are not included.
• We register your payment manually and it is important that we can find you via your buyer- or order number. If you have not specified this as a message in your bank transfer, we do not know where to place the payment in our system.

It is always possible to download all your order confirmations and invoices via your profile under the menu “Invoices”.

If you haven't received a refund for your credit note, it could either be because we're missing some account information from you, or we need to get the goods back to our warehouse. If you believe you are entitled to a credit note but have not received one, please contact us immediately so we can help you and find a solution. Always remember to log in to your account and check the ‘Invoices’ tab to see if the credit note is there.

The inspection and pick-up days differ from auction to auction. You can see this information under the auction itself, under the catalog number, in the order confirmation and in the invoice. It is important that you check this information, so you know where and when to pick up your goods.

Please note that your won items must be collected on the specified days and locations. If you are unable to collect the items yourself, you are welcome to arrange transport with a carrier or have someone you know collect instead. If you send someone else instead of yourself, this person or carrier must have a copy of the paid invoice with them. Please note that you must load and possibly dismantle the items you have purchased yourself. The goods are therefore NOT ready for collection.

Please be aware that the goods, at pick-up, are as you see them in the photos. We do not pack or place the goods on pallets. Please dismantle any goods such as lamps yourself. If you arrange transport through a company, please inform the company about this as well.

When you are going to pay, you can do so via bank transfer to one of the following accounts:

• Spar Nord Bank: 9004-1120439886
• IBAN: DK7971100002009843
• Swift: SYBKDK22
• Onsite payment via your profile, maximum kr. 20.000,-

Always remember to write your order- or buyer number in the message when paying. Please pay your order immediately after the end of the auction. It is important that we can see your payment 24 hours before the first day of pickup. Payments are being registered three times a day; morning, noon, and afternoon. It is your responsibility that we have received your payment in time. You cannot pick up the goods if we cannot see the payment in our system.

When you bid on an item, there will be an auction fee of 20% you need to add to your bid, however a minimum of DKK 50, - per catalog number. In addition to that you must add VAT of 25%. Let us give you an example:

If you bid DKK 1.000, - on an item, 20% in fee will be added, which gives DKK 1.200, -. VAT is added to this amount, so you end up having to pay DKK 1.500, -. On all the auction items you can see the current bid both with and without VAT and fees. You will also be presented with the entire calculation before you finally confirm your bid.

Unfortunately, we do not accept goods from private people. We only handle bankruptcy and surplus auctions from companies and firms. You are welcome to bid on our auctions, regardless of whether you are a private person or a company.

If you no longer want to be a registered user, please send us an email to mail@auktionshuset.dk, where you state that you want your account to be deleted. You cannot do it yourself.

We reserve the right to remove an item from the auction, extend it or let the entire auction go over if abuse, technical or other circumstances arise that make it necessary. We at Auktionshuset dab cannot take responsibility for delays or other problems with our customers’ internet connection or computers and programs that are not up to date. Nor are we responsible for delays or viruses that have occurred because of emails or downloads.